Booking conditions

These conditions govern the booking of any of the three Apartamentos Dada apartments in Zarautz. By ticking the acceptance box on the booking form, you confirm that you have read them and that you accept them in full.

1. Who provides the service

The accommodation is provided by PUB DADA, S.L. (tax ID B20538112), owner of the apartments, registered at Balea Kalea 4 bajo, 20800 Zarautz (Gipuzkoa), Spain. Its remaining details appear in the legal notice.

The day-to-day management of your stay is handled on the owner’s behalf by the agency EGONA ZARAUTZ, S.L. (tax ID B-75137778), registered at C/ Iturribidea 6 bajo, 20800 Zarautz (Gipuzkoa), telephone +34 943 561 140, email info@egona.eus. Egona takes care of key handover, payment, the deposit, the guest register and any issue that comes up during your stay.

All three apartments are listed in the Basque Country Register of Tourism Companies and Activities under number TSS00064.

2. How to book

Nothing is charged on this website. The process is as follows:

1. You choose an apartment and dates in the calendar and fill in the booking form.
2. Once you submit it, you receive an email with the total price of the stay and the available payment methods. You choose the one you prefer from within that email.
3. The booking is not firm until the amount stated in that email has been paid. Until then, the dates may be released for sale again.

If that email does not arrive within a reasonable time, check your spam folder and write to us at info@apartamentosdada.com.

You must provide correct contact details: if we cannot reach you, we cannot confirm the booking or arrange the key handover.

Payment methods and deadlines

To confirm the booking, an advance payment of 25 % of the total accommodation price is required. You can make it in either of two ways, both explained in the confirmation email:

• By bank transfer, to the account number provided in that same email. You must send proof of payment to administracion@egona.eus within 24 hours of making the booking. If it does not arrive within that period, the booking is automatically cancelled.
• By credit card, letting us know in a reply to that email. The agency will send you a secure message so you can provide your card details and will then process the charge.

As soon as the advance payment is received by transfer or the card charge is processed, the booking is confirmed.

The remaining 75 % is paid 15 days before arrival at the accommodation. It may also be paid in cash on the day of arrival, provided the agency is notified beforehand.

If the booking is made less than 15 days in advance there is no room for two instalments, and the full amount is paid in a single payment.

The security deposit in section 4 is not part of these amounts: it is paid separately, by card, on the day of arrival.

3. Prices

Prices are shown per night in euros and include VAT. Final cleaning is not charged separately: it is included in the price.

The total shown in the booking summary corresponds to the dates, apartment and number of guests selected, plus any optional services you have added. The early and late arrival surcharges described in section 5 are not included in that total and are paid on arrival.

4. Deposit

On arrival a refundable deposit of €150 per booking is requested as a guarantee for the proper use of the apartment.

• It is paid at the time of the key handover and can only be paid by credit card (Visa or Mastercard). The keys are not handed over until it has been paid.
• It is withheld, in full or in part, if damage caused by the guests is found in the apartment.
• If there are no issues, it is refunded in full to the same card, between 3 and 5 days after the apartment has been checked.

5. Check-in and check-out

• Check-in: from 15:00 onwards.
• Check-out: before 11:00.

If you would like to take up the apartment before 15:00, contact Egona Zarautz and we will try to arrange an earlier check-in. Early check-in is subject to availability and costs €20.

Before you arrive, Egona’s staff will contact you to confirm an approximate arrival time. On the day of arrival, let us know around thirty minutes beforehand so that our contact person can meet you at the apartment itself. There you will be shown how everything works and any questions you have will be answered, and the keys will be handed over once the deposit has been paid.

Receptions outside the usual hours carry the following surcharges, which are paid at the time of the key handover, together with the deposit:

Arrival time	Surcharge
Early check-in, before 15:00	€20
Between 22:00 and 00:00	€30
Between 00:00 and 02:00	€50

6. Maximum occupancy

The maximum capacity of each apartment is the one stated on its page and may not be exceeded. Both adults and children count towards it, except for babies sleeping in a cot.

If this rule is broken, we may require the apartment to be vacated immediately, with no right to compensation of any kind, and with any outstanding amounts still payable.

7. Changes and cancellations

All cancellations and changes to the dates or length of the stay must be requested in writing, by email to info@apartamentosdada.com or info@egona.eus. Cancellations and changes are not accepted by telephone.

Changes are accepted provided that the apartment’s availability allows it.

Cancellation terms:

• 16 days or more before the check-in date: the amount paid is refunded.
• 15 days or less, or if you do not show up on the day of the booking: a penalty of 100 % of the booking amount.

No amount is refunded if you choose to end your stay before the planned check-out date.

8. If we cannot provide the apartment you booked

If for reasons beyond our control (breakdowns, flooding, fire or any other event of force majeure) the booked apartment cannot be provided, we will offer you another one of similar characteristics. If you do not agree with the alternative, you may cancel the booking and recover the amount paid, and no further liability is accepted for the cancellation.

9. House rules

• No smoking inside the apartment. Smoking is allowed on the terrace or balcony.
• No parties or events. The apartments are in residential buildings and quiet hours run from 22:00 to 9:00. If a neighbour complains or calls the local police about noise, that is sufficient grounds for eviction.
• Pets are only allowed in Apartment 2, except for breeds classified as potentially dangerous. No animals are allowed in Apartment 1 or Apartment 3. We would appreciate it if you tell us when you book.
• The apartment and its equipment must be looked after. Damage caused by misuse is borne by the guest and deducted from the deposit.
• Neither the owner nor Egona Zarautz, S.L. is liable for damage caused by misuse of the apartment by any of the guests, or for personal belongings left in it.

10. Guest register

Spanish law (Royal Decree 933/2021) requires the details of everyone staying at the apartment to be registered and reported to the authorities. For that reason, the identity document or passport of every guest aged 14 or over must be presented on arrival. Egona Zarautz, S.L. handles this process. Check-in cannot be completed without those details.

11. Complaints

Official complaint forms are available to you. You can also send us any suggestion or complaint by writing to info@apartamentosdada.com or info@egona.eus.

If you are a consumer resident in the European Union, you may also use the European Commission’s online dispute resolution platform, available at ec.europa.eu/consumers/odr.

12. Applicable law

These conditions are governed by Spanish law. For any dispute regarding their interpretation or application, the parties submit to the courts that have jurisdiction under the law, without prejudice to the rights granted to the customer by consumer protection legislation.

13. Changes to these conditions

These conditions may be reviewed and amended, in whole or in part, at any time. Amendments apply to bookings made from the moment they are published on this website. Your booking is governed by the conditions in force on the day you made it.